1. Overview
Pharmasist.ca respects the privacy of students, prospective students, website visitors, and other individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use Pharmasist.ca and courses.pharmasist.ca.
Our privacy practices are designed around applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act where it applies.
2. Information We Collect
Information you provide
- Name, email address, telephone number, billing address, and account credentials.
- Course selections, enrolment records, quiz results, lesson progress, certificates, and support communications.
- Information submitted through contact forms, registration forms, surveys, or course activities.
Transaction information
We may receive order status, payment amount, transaction identifiers, and limited billing details. Complete payment-card numbers are normally processed by third-party payment providers and are not stored directly by Pharmasist.ca.
Technical information
We may collect IP address, browser type, device type, operating system, referring pages, pages viewed, login activity, and approximate location derived from technical information.
3. Why We Use Personal Information
- Create and manage student accounts.
- Process enrolments, payments, and course access.
- Track learning progress and issue certificates.
- Provide technical, account, billing, and educational support.
- Send service notices, order confirmations, password resets, and important course communications.
- Improve website performance, course quality, security, and user experience.
- Prevent fraud, misuse, unauthorized access, and violations of our Terms.
- Meet legal, accounting, tax, and regulatory requirements.
4. Consent and Choices
We seek meaningful consent where required. By creating an account, purchasing a course, submitting a form, or otherwise providing personal information, you consent to the handling described in this Policy.
You may withdraw consent for optional uses, such as promotional communications, subject to legal or contractual restrictions. Withdrawal may affect services that require the information, including account access, enrolment records, or certificate verification.
7. Processing Outside Canada
Some service providers may store or process information outside Canada. Information handled in another jurisdiction may be subject to that jurisdiction's laws and lawful access requirements. We use reasonable contractual, organizational, and technical measures to protect information transferred for processing.
8. Retention and Deletion
We retain personal information only for as long as reasonably required for the purposes described in this Policy, including course delivery, certificate verification, dispute resolution, security, accounting, tax, and legal obligations.
When information is no longer required, we may delete, destroy, or anonymize it using reasonable methods. Backup copies may remain for a limited period before being securely overwritten.
9. Safeguards and Privacy Incidents
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access controls, authentication, encryption in transit, restricted administrative access, backups, monitoring, and staff or contractor confidentiality requirements.
No online system can guarantee absolute security. Where required by law, we will assess privacy incidents, maintain appropriate records, and notify affected individuals and regulators when a breach creates a real risk of significant harm.
10. Access, Correction, and Privacy Requests
You may request access to personal information we hold about you, ask us to correct inaccurate information, or raise a concern about our privacy practices. We may need to verify your identity before processing a request.
Access may be limited where permitted or required by law, including where disclosure would reveal another person's information, confidential commercial information, or legally privileged material.
11. Minors
Our courses are intended for individuals who have the legal capacity to enter the applicable purchase agreement. Where a learner is under the age of majority, a parent or legal guardian should review the purchase, this Policy, and the Terms & Conditions and provide any consent required by law.
12. Communications
We may send transactional messages related to purchases, account security, course delivery, certificates, or support. Promotional messages will include an unsubscribe method where required. Unsubscribing from promotions does not stop essential service communications.
13. Third-Party Links and Services
Our websites may link to third-party websites or services. Their privacy practices are governed by their own policies. Pharmasist.ca is not responsible for the privacy practices or content of third-party websites.
14. Changes to This Policy
We may update this Policy to reflect changes in law, technology, service providers, or business practices. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through the website, account dashboard, or email.
15. Contact and Complaints
Questions, access requests, correction requests, or privacy complaints may be submitted through our Contact Us page or WhatsApp. We will review privacy concerns and respond within a reasonable period.
You may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
Questions about this policy?
Use our contact form or message Pharmasist.ca through WhatsApp. Please do not send passwords or complete payment-card information.
